We have a 30-day return policy, which means you have 30 days after receiving your kit to request a return.
Eligibility
To be eligible for a return, your kit must be unused and in the same condition you received it, in its original packaging, with all components present. You will also need your receipt or proof of purchase. Because these are clinical equipment kits, instruments and cassettes must be unopened and unused; a kit that has been taken into a clinic cannot be returned for hygiene reasons.
Starting a return
To start a return, contact us at hello@rovedental.com with your order number and the reason for the return. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Kits sent back to us without an approved return will not be accepted.
Damages and issues
Please inspect your order on arrival and contact us immediately if a kit is defective, damaged, incomplete or not what you ordered, so we can evaluate the issue and make it right.
Non-returnable items
We cannot accept returns on gift cards, on any consumable or disposable supply that has been opened, or on instruments that have been used, sterilized or removed from their sealed packaging. Please get in touch if you have a question about your specific order.
Exchanges
The fastest way to get the configuration you want is to return the kit you have and, once the return is accepted, place a separate order for the one you need. If you are unsure which kit suits your clinic, email us before ordering and we will help you decide.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Please allow time for your bank or card issuer to process and post the refund.
Questions
You can always contact us with any return question at hello@rovedental.com.
