Support
FAQs
Ordering, shipping and what actually comes in the box.
What is the difference between the Field Kit and the Field Kit PRO?
The Field Kit is the carry and organization system: the Rove field pack, a protective loupe case, a silicone instrument mat, clinical lighting and backup power, plus field-reference materials. You supply your own instruments. The Field Kit PRO adds a dedicated reusable instrument set in stainless cassettes, along with a two-strap shoulder harness and lumbar carry system, so nothing has to be pulled out of your everyday operatory.
What is not included in a kit?
Medications, anesthetic cartridges, needles, sutures, gloves, gauze and other disposable or consumable supplies are not included unless they are specifically listed on the product page. Kit contents can vary by configuration, so read the product page for the exact list before ordering.
Who are the kits intended for?
Rove kits are intended for appropriately qualified dental professionals working outside a traditional dental office. Rove does not teach dentistry and does not replace clinical judgment. Instrument selection and clinical contents are confirmed through clinical review before dispatch.
How long does an order take to arrive?
Orders are prepared within one to three business days. You will receive a confirmation email when your order is placed and a second email with tracking once it ships. Delivery time after that depends on the carrier service selected at checkout.
How much is shipping?
Standard shipping is free on every order, and an express service is available at checkout for $15. We currently ship within the United States only. If you are ordering from outside the US, email us before you order and we will tell you what is possible.
Can I change my shipping address after ordering?
Sometimes. Kits are picked and packed quickly, so email us with your name and order number as soon as you notice the mistake. If the order has not left us yet we will correct it. Once it has shipped, the carrier controls redelivery.
Can I return a kit?
Yes. You have 30 days from delivery to request a return on a kit that is unused and in its original packaging. Email us first and we will send a return label and instructions. Kits sent back without an approved return will not be accepted.
Something arrived damaged or missing. What now?
Email us with your order number and a photo of what arrived, and we will make it right. Please check your kit against the product page list as soon as it lands rather than the night before a clinic.
Is checkout secure?
Yes. The store runs on Shopify and every payment is processed over an encrypted connection. We never see or store your full card details.
Can I buy several kits for a team?
Yes. If you are outfitting a team or an organization, email us before you order so we can confirm availability and get the instrument selection right for each kit.